installation problems

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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rbarone
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installation problems

Post by rbarone » Tue May 23, 2023 7:46 am

Hello
I'm trying to install TeeChartVCLFMXStandard-2023.37 with Delphi 10.3 (O.S. Windows 10 Pro 22H2 19045.2965)
The installation itself works but at Delphi boot I receive a series of exceptions concerning the impossibility of finding the entry points of the various bpl
From the package list in Delphi, none have been installed (not checked) and if I try to check the packages I get the same exceptions
I also uninstalled both QuickReport 6 pro and FastReport latest version (all licenses purchased) and rebuilt the Delphi installation but the result didn't change. Nothing works.
I also tried to install versions earlier than 2023.37
without success
Advice?
Thanks for any help
Raffaele Barone
Attachments
cantload.png
Sample error at boot delphi
cantload.png (12.01 KiB) Viewed 19370 times
error install package.png
install packages list
error install package.png (11.03 KiB) Viewed 19370 times
error n 1.png
Sample error at boot delphi
error n 1.png (208.56 KiB) Viewed 19370 times

Yeray
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Re: installation problems

Post by Yeray » Tue May 23, 2023 12:55 pm

Hello,

Do you have all the updates installed in the IDE?
https://docwiki.embarcadero.com/RADStud ... at%27s_New

Note we always build the binary installers with all the updates installed, and these kind of errors use to mean some packages in the IDE are different to those used to build the packages.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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rbarone
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Re: installation problems

Post by rbarone » Tue May 23, 2023 2:16 pm

Hi
thank you for your answer
I have 10.3 release 1 patched ide 1
unfortunately I can no longer install 10.3.3 as my update license has expired and from this year the embarcadero won't let you download even if you have the perpetual license
it is unfair of them but there is no way except by buying the 11
may i know which older version of teechart supports 10.3?
at the limit I use that version at least I don't lose the money of the teechar purchase I just made
Attachments
delphi ver.png
delphi version
delphi ver.png (61.6 KiB) Viewed 19354 times

rbarone
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Re: installation problems

Post by rbarone » Thu May 25, 2023 7:47 pm

Yeray wrote:
Tue May 23, 2023 12:55 pm
Hello,

Do you have all the updates installed in the IDE?
https://docwiki.embarcadero.com/RADStud ... at%27s_New

Note we always build the binary installers with all the updates installed, and these kind of errors use to mean some packages in the IDE are different to those used to build the packages.
I don't find it professional of Steema to sell a product without exact specifications.
In the notes we talk about the supported version of delphi 10.3, we don't talk about subversion.
Even to a request for help in tracking down a suitable version not even a response.
In the purchase notes we talk about 30 days of support included in the price, support that after 2 days does not give answers.
It is assumed that those who buy products like yours want to use it to do business and not because they are bored watching TV.
It's with the money of people like me that your company keeps going, this is lack of organization and respect for the customer.
With patience and considerable waste of time (and my time is worth as much as yours) I tracked down the version that works with my Delphi 10.3 the fact remains that a few days ago I bought a new product and I just have to use one from 2019 because the versioning problem is not clearly explained.
Luckily I only bought the base to start trying.
If you were in Italy I would have dragged you to court.
Attachments
Immagine.png
from your site
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Yeray
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Re: installation problems

Post by Yeray » Mon May 29, 2023 6:21 am

Hello,

Sorry for the delay in the response.
We build the binary installers with all the updates installed because that's what most customers use. However, always we can, we provide installers, or just a zip, to customers with specific requirements.
Can you please specify what target platform's are you interested in so we can prepare it?
Thanks for understanding.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

rbarone
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Re: installation problems

Post by rbarone » Mon May 29, 2023 9:21 pm

Thank you so much for your availability, this answer of yours is what I expected and hoped for.
Excuse my English but I'm Italian
The version I use is delphi 10.3 Version 26.0.32429.4364
I am also attaching the screen shoot of the delphi version to be more sure (delphiver.png)
I inform you that the demo Teechart_Standard_Firemonkey_Demo has a compilation error, the TeeTools.res is missing (I am attaching a screen shoot)
I look forward to a resolution of the problem and thank you very much again.
Attachments
compiler error example teechart.png
compiler error demo teechart
compiler error example teechart.png (46.09 KiB) Viewed 19230 times
Delphi ver.png
delphi ver 10.3
Delphi ver.png (75.15 KiB) Viewed 19230 times

Yeray
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Re: installation problems

Post by Yeray » Thu Jun 01, 2023 8:57 am

Hello,

I've just sent you a file with instructions to the mail you have registered in this forum, so you can install TeeChart Standard v2023.37 in RAD Studio 10.3.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

rbarone
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Re: installation problems

Post by rbarone » Mon Jun 05, 2023 10:06 am

Good morning today I will download the zip and try the recompile.
In the meantime, thank you for your availability and patience.
See you soon I hope with good news.
Thank you

rbarone
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Re: installation problems

Post by rbarone » Wed Jun 07, 2023 8:18 pm

Good morning
I wanted to inform you that the installation and compilation of the sources went very well and without any problems.
Thank you very much
I would also like to buy the TeeGrid
Will the same operation be necessary?
Good job and thanks again

Yeray
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Re: installation problems

Post by Yeray » Wed Jun 07, 2023 8:23 pm

Hello,

TeeGrid is only distributed with sources, so you shouldn't find that problem.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

rbarone
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Re: installation problems

Post by rbarone » Thu Dec 14, 2023 8:27 am

Yeray wrote:
Thu Jun 01, 2023 8:57 am
Hello,

I've just sent you a file with instructions to the mail you have registered in this forum, so you can install TeeChart Standard v2023.37 in RAD Studio 10.3.
hi
I would like to update my 2023.37 version to 2023.39 :D
the previous time you sent me the sources to recompile as I have version 10.3 of delphi 8)
Can I also have the sources of 2023.39?
thank you so much
Raffaele Barone

Yeray
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Re: installation problems

Post by Yeray » Thu Dec 14, 2023 9:21 am

Hello Raffaele,

I've just sent them.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

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