[2020.30] Error in TeeCalc.exe during installation

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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supportinfo
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[2020.30] Error in TeeCalc.exe during installation

Post by supportinfo » Tue Jun 09, 2020 7:08 am

Hello,

I want to install on a computer "TeeChart Pro VCLFMX-2020.30" for Delphi Rio 10.3.3 and Sydney patch 1 but I got this warning message and can't continue installation.

I removed previous Teechart version and FastReport.

Did I miss something before install new version ?

Regards
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Marc
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Re: [2020.30] Error in TeeCalc.exe during installation

Post by Marc » Mon Jun 15, 2020 4:10 pm

Hello,

Please check that there are no folders left over from the previous install that may include teecalc.exe and that you are running the new installer with administrator rights.

Regards,
Marc Meumann
Steema Support

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Re: [2020.30] Error in TeeCalc.exe during installation

Post by supportinfo » Fri Jun 19, 2020 7:34 am

Hello Marc,
Thank you for your answer.
I cannot tell you if your solution works, I didn't even try ton install new version again: I have to keep previous version for production
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Re: [2020.30] Error in TeeCalc.exe during installation

Post by supportinfo » Thu Jul 16, 2020 2:15 pm

Hello,

I installed .net framework 3.5 and I checked that I hadn't folders from previous version. I didn't found teecalc.exe in my computer.

I executed as admin the setup but I still have an issue.
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Yeray
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Re: [2020.30] Error in TeeCalc.exe during installation

Post by Yeray » Mon Jul 20, 2020 1:50 pm

Hello,

I can run through the activation using your license details without issues from here:

Activate.jpg
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TeeCalc_4VPMdTd3Au.png
TeeCalc_4VPMdTd3Au.png (6.51 KiB) Viewed 1676 times
TeeChartVCLFMX-2020.30_lcQ0EjqxAH.png
TeeChartVCLFMX-2020.30_lcQ0EjqxAH.png (18.02 KiB) Viewed 1676 times
Please check you aren't adding any space or another wrong character in the license or password boxes.
Best Regards,
ImageYeray Alonso
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Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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Re: [2020.30] Error in TeeCalc.exe during installation

Post by supportinfo » Mon Jul 20, 2020 2:28 pm

Hello Yeray,

Thank you for your answer.

I checked input datas but I put correctly my licence number and password. I think I have right login informations. Maybe can we resolve it in PM ?

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Re: [2020.30] Error in TeeCalc.exe during installation

Post by Yeray » Tue Jul 21, 2020 5:13 am

Hello,

Feel free to write to info@steema.com referencing this thread.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
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